Kiku

Status

Service components and issue reports.

A public map of the core Kiku surfaces. If something is not working, tell us the affected page, your account email and roughly when it happened.

Last updated · October 23, 2026

Contact supportSecurity overview

Components

4

Web app, transcription, sign-in and storage

Report an issue

Email

admin@jishulabs.com or the contact page

Vulnerabilities

Disclosure

Reported through the disclosure policy

Systems

Service components

Each component is listed separately, so a report can say whether an issue sits in transcription, sign-in, storage or the web app.

Web

Web application

The public site, the dashboard and the signed-in pages.

Routes

  • /
  • /dashboard
  • /transcripts

Audio

Transcription

Recording, uploads, transcripts with speaker labels, summaries and action items.

Routes

  • /listen
  • /api/listen/transcribe

Auth

Sign-in

Sign in, sign up, the demo workspace and session handling.

Routes

  • /auth/signin
  • /auth/signup
  • /api/auth/demo

Storage

Data storage

Transcript history, settings, statistics and exports.

Routes

  • /history
  • /statistics
  • /settings

Reporting

What to include in a report

The more of this a report has, the faster we can find the problem.

  1. 01Where

    The page or route, and which of the components above it belongs to.

  2. 02Who

    The account email you were signed in with, if any, or whether you were in the demo.

  3. 03When

    The approximate time, with your time zone, and whether it keeps happening.

  4. 04What

    What you expected, what happened instead, and the file type and length if a recording failed.

Contact

Report a service issue

Support

Send the details

Email admin@jishulabs.com or use the contact page. For a security vulnerability, follow the vulnerability disclosure policy instead.